Reservations Agent

Company Description

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests. Help them to feel special, and we will do the same for you.

Job Description

A career that lets your passion shine:

You are the beginning of an exceptional guest experience. You make our guests feel welcome from the first point of contact and reflect the exceptional experience that continues once they arrive. You will handle reservation requests, changes, and cancellations, and convert phone inquiries into confirmed bookings, ensuring all details and preferences are recorded. With your attention to detail, you'll provide exceptional service while recommending property facilities and maximising revenue through up-selling.

Qualifications

What you will bring to the role:

• A guest-focused personality is essential
• Strong written and verbal communication
• Strong interpersonal and problem-solving skills
• Prior experience working with Opera or another property management system
• Hotel reservations or reception experience is an asset
• Ability to work independently and prioritise conflicting priorities
• Fluency in English; additional languages are a plus
• Part time and full time opportunities available
• Whilst availability to work over a 7 day roster is desirable, candidates seeking  a flexible work arrangement to suit personal commitments are encouraged to apply

Additional Information

Thrive in our Sofitel community, with:

• Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
• Up to 50% discount on meals at Sofitel Adelaide
• Family & Friends accommodation discounts
• Learning programs through our Academies
• Free 24 hour access to our Employee Assistance Program
• Opportunities to develop your talent and grow within our property and across the world!
• Ability to make a difference through our corporate social responsibility activities

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Special notes:

Only applicants currently located in Australia with full Australian working rights will be considered.