Housekeeping Supervisor | Full Time
IHG
Full-time
On-site
Australia
Other & Out Of Industry
Description
Your day-to-day
- Inspect all assigned suites/rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed
- Meet daily productivity standards as determined by housekeeping management; and monitor colleagues for productivity
- Review and update all housekeeping and other required records daily
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Lead by example; routinely perform all housekeeping duties necessary including making beds, vacuuming and cleaning guest suites to ensure guest satisfaction.
- Promote teamwork and quality service through daily communication and coordination with other departments
- Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
- Assist with deep cleaning projects and as a housekeeping attendant during high volume periods
- Ensure team members are trained and in compliance with brand standards, service behaviours and government regulations
- Monitor performance and recommend support and HR actions in accordance with company rules and policies.
- Maintain and order supplies and equipment in a timely and efficient manner while minimising waste and maintaining “green” initiatives (example: container recycling and cleaning agents).
- Demonstrate a sound awareness of Workplace Health and Safety policies and procedures and ensure the dissemination of information to all team members.
- Ensure health and wellbeing initiatives are promoted and communicated to team members
- Champion the identification and reporting of hazards, evaluation or risks, and design and implementation of hazard and control measures.
- Provide WHS Committee representatives with adequate resources including time to actively participate in the committee.
- Any other duties as requested by the hotel
What we need from you
- Minimum 2 years’ experience working in housekeeping department in a hotel
- Supervisory experience and people management skills
- Ability to manage multiple stakeholders, both internal and external
- Ability to inspire passion, enthusiasm and positivity in the team to drive an engaged, winning culture
- A passion for delivering superior results
- Excellent numerical skills, time management and organisational skills
- A keen attention to detail
- Articulate – A great communicator, you will be warm, welcoming and easy to talk to
- Flexibility – Weekend and holiday shifts are all part of the job
- Fitness – You will be on your feet most of the day with lots of bending and kneeling
- Opera experience preferred