Housekeeping Supervisor

Company Description

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Who we are…

A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulence creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

Job Description

Are you passionate about maintaining exceptional standards and leading a team to deliver outstanding guest experiences? We are looking for a professional and motivated full-time Housekeeping Supervisor to join our Housekeeping team at Hotel Chadstone Melbourne MGallery. If you take pride in attention to detail, enjoy coaching and motivating others, and thrive in a fast paced environment, this role is for you.

What you will be doing

• Lead, supervise and support the housekeeping team to ensure all guest rooms, public areas and back-of-house spaces meet the hotel’s five star standard
• Conduct daily inspections of guest rooms and public areas to maintain high quality and presentation
• Train, mentor and motivate team members to enhance their performance and professional development
• Allocate tasks and roster team members efficiently to meet operational requirements
• Manage inventory of cleaning supplies, linen and amenities, ensuring stock levels are maintained
• Report maintenance issues and coordinate with relevant departments for timely resolution
• Ensure all housekeeping procedures comply with hygiene, safety and environmental standards
• Support the team to deliver a seamless and welcoming guest experience, going above and beyond when needed

What we can offer you...

• A professional and supportive work environment where your leadership and passion for service will shine
• A genuine team culture – we support each other and celebrate success together
• Opportunities to develop your management and operational skills within hospitality
• Endless opportunities to grow your career with Accor – Australia’s largest hotel group
• Be part of a company that cares, with sustainability and community programs you can be proud of

Qualifications

What we are looking for

• Previous experience in a housekeeping supervisory or leadership role
• Strong knowledge of housekeeping procedures, cleanliness standards and compliance requirements
• Excellent leadership and team management skills
• Ability to motivate and coach a team in a fast paced environment
• Strong communication and organisational skills
• A positive attitude and commitment to high standards of service and presentation
• Reliability and consistency so that guests experience the same high quality environment every day
• Availability work across a 7-day roster, including weekends and public holidays

Additional Information

What’s in it for you...

• Great benefits – worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance Program
• A supportive, dynamic team environment in one of Melbourne’s most iconic luxury hotels
• Work close to home – based in Melbourne’s vibrant south-east, avoid the CBD commute
• Endless growth opportunities as part of Accor, Australia’s largest hospitality employer – with access to industry-leading training, career pathways across a global network, and the ability to truly shape your future

Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We can’t wait to welcome you!