Housekeeping Shift Leader - Sofitel Noosa Pacific Resort

Company Description

Sofitel Noosa Pacific Resort is preparing to unveil a bold new chapter in Q4 2025, following a multi‑million‑dollar transformation that redefines luxury on the Sunshine Coast. With reimagined guest rooms, stunning public spaces, and Noosa’s hottest new dining destination, we’re creating something truly special, and we want you to be part of it.

Job Description

The Housekeeping Shift Leader plays a pivotal role in ensuring the pristine presentation and comfort of guest rooms and public areas in line with the resorts elevated standards of luxury.

This position leads by example, inspiring the team to deliver refined service and immaculate surroundings. Through the effective use of systems, training, and communication, the Shift Leader supports the Assistant Housekeeping Manager and Executive Housekeeper in maintaining operational excellence, guest satisfaction, and team engagement.

• Maintain exceptional cleanliness and presentation across guest floors and public areas in line with brand standards

• Use HubOS to manage daily tasks, track productivity, and coordinate maintenance and service requests

• Conduct regular inspections to ensure quality, consistency, and attention to detail

• Supervise daily housekeeping operations and ensure timely completion of tasks

• Oversee deep cleaning schedules and ensure proper documentation

• Train and develop team members to uphold service and brand standards

• Assist with rostering, scheduling, and staff deployment for operational efficiency

• Manage ordering, inventory, and stock control to maintain supply levels

• Respond promptly to guest requests and feedback to deliver personalised service

• Collaborate with other departments to support smooth daily operations

• Lead daily briefings to align team priorities and service goals

• Ensure compliance with safety, hygiene, and environmental standards

• Be flexible to work various shifts, including weekends and public holidays

Qualifications

• Proven experience in a similar supervisory role within a luxury or five-star hotel environment.
• Strong leadership, coaching, and interpersonal skills with the ability to motivate and guide a diverse team.
• Exceptional attention to detail, organization, and time management.
• Proficiency in HubOS or similar housekeeping management systems.
• Sound understanding of room inspections, productivity management, and service delivery in a luxury setting.
• Excellent communication, problem-solving, and guest interaction skills.
• Professional presentation, a proactive mindset, and commitment to flexibility and teamwork.

Additional Information

• 30% off food & beverage at Accor properties worldwide

• Generous accommodation discounts at 4,500+ hotels across 110 countries

• Access to world-class training via Accor Hotels Academy

• Career mobility across Accor’s global brand portfolio

• A culture of diversity, inclusion, and opportunity

Join the most dynamic and sought-after workplace in Noosa, where ambition meets opportunity and every day celebrates the best of coastal living.