Housekeeping Manager | Moranbah | 14:7
Civeo
Full-time
On-site
Queensland, Australia
Other & Out Of Industry
Description
Responsibilities
Qualifications
Position Overview
To provide a consistent, quality housekeeping service to the customers of Civeo, through leadership and overall management of Civeo Housekeeping operations.
To lead and supervise a team of housekeeping staff to ensure housekeeping services are carried out efficiently and effectively.
Roster: 14-7 or as otherwise agreed from time to time.
Responsibilities
Primary Duties and Responsibilities
People
- To promote team performance in line with Civeo operational objectives.
- To manage and motivate Housekeeping staff and establish an open, values-based culture, championing Civeo’s core values
- To establish open communication between housekeeping and other village teams to ensure an excellent, timely and high standard of service is provided for our customers.
- To develop rosters and staffing structures to ensure the availability of sufficient staff at appropriate skill levels at all times to deliver essential services.
- To promote a safety culture amongst staff by providing information, training, instruction and supervision in managing workplace risks.
Customers
- To ensure a professional and service-focused Hospitality culture is maintained by the Housekeeping team.
- To facilitate and maintain a safe environment for our customers, staff and visitors.
Process
- To develop, coordinate and oversee production cleaning schedules.
- To ensure compliance to all standard operating procedures and brand standards, and to carry out regular quality checks on the work carried out by the Housekeeping team.
- To manage compliance to meet Key Performance Indicators as defined by organisational requirements.
- To ensure all health, safety, quality and environmental standards and legislation are strictly implemented, ensuring a safe environment for employees, customers, contractors and visitors, delivering year on year reduction in non-compliance and incidents.
- To maintain all agreed health, safety, quality and environmental accreditations, including but not limited toISO 45001, ISO 9001, ISO 22000 and HACCP.
- To contribute and actively participate in continuous improvement innovations at Village, regional and national levels.
- To undertake coordinated and recorded daily room audits.
- To coordinate and delegate daily tasks in relation to room and facility cleaning.
- To coordinate and ensure effective storage of stock and equipment
- To ensure that adequate supplies of consumables, housekeeping materials and equipment are maintained.
- To delegate daily work sheets to rostered staff
Finance
- To achieve budget targets in both labour and consumable budgets.
- To ensure all customer back-charges and maintenance requirements are passed on to the Administration team for processing.
Qualifications
Knowledge, Skills and Experience
Professional Qualifications
- Grade 12 standard of education with ability to read, write and perform numerical calculations commensurate with the duties of the position.
- Manual Drivers licence, Class C.
Experience
- At least 5 years hospitality industry experience in a Rooms Division role.
- Experience in Workplace Health and Safety requirements for the hospitality industry.
- Experience of leading and motivating a team.
Skills
- Proficient with Microsoft Office software, including Excel and Word.
- Knowledge of stock control and ordering procedures.
- Knowledge of industry cleaning standards.
- Good knowledge of relevant chemicals, their storage and application.
- Understanding of rostering principles.
- Knowledge of how to create service schedules on a daily, weekly and monthly basis.
- Knowledge of workplace safety systems and compliance, including responsibilities to self, other persons and property, including the safe operation of plant and equipment and manual handling.
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Competency |
Behaviours |
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Adhering to Principles and Values |
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Leading and Supervising |
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Delivering Results and Meeting Customer Expectations |
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Planning and Organising |
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Coping with Pressures and Setbacks |
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Deciding and Initiating Action |
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Working with People |
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Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position.
- High level of physical fitness, health and strength
- Lift, push, pull and carry up to approximately 15kgs
- Stand and walk for extended periods of time
- The ability to bend, stretch, twist, or reach with your body, arms, and legs.
- Climb, balance, and kneel
- Squat, crouch and sit
- Reach above shoulder level, chest to shoulder level, below chest level and behind body
- Twist, turn and tilt neck
- Good hand eye coordination
- Work in confined spaces
- Tolerate exposure to dust and chemicals
- Tolerate working in hot temperatures and in wet conditions
- Walk up and down stairs
- Push a trolley
- Use a step ladder
- Operate a vehicle
- Perform foot pedal action
- Unimpaired vision (including with the aid of prescription eye glasses)
- Unimpaired hearing (including with the use of a hearing aid)
- Manual dexterity and strength – the ability to move hands and fingers to grasp, manipulate and assemble objects.
- Stamina – The ability to exert yourself physically over long periods
- Trunk strength - The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without fatiguing.
- Tolerate any required personal protective equipment (PPE) such as gloves, or other PPE deemed necessary.