Group Reservations Sales Executive

Company Description

At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.

At Sydney Olympic Park, our precinct brings together three iconic brands, Pullman, Novotel, and Ibis. Each offering a distinct guest experience while sharing a unified team spirit. Whether it’s the upscale sophistication of Pullman, the modern comfort of Novotel, or the smart simplicity of Ibis, our hotels work together to deliver exceptional service in one of Sydney’s most dynamic and event-rich locations.

As part of this precinct, you’ll be joining a collaborative, high-energy team that thrives on diversity, creativity, and connection. We’re proud to be part of a global network while maintaining a strong local identity, where every team member is empowered to grow, contribute, and make a difference.

Job Description

Reporting to the Reservations Manager, the Group Reservations Sales Executive is responsible for ensuring the efficiency and effectiveness of all group reservations operations with the objective of maximizing room and rate yield at the hotel. The Group Reservations Sales Executive is responsible for;

• Responsible for the sales and management of all group bookings of 10 rooms or more that do not require catering (with the exception of breakfast).
• Handle enquiries for group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours).
• Ensure a prompt input of reservations and data for the next 3 month period for all group enquiries & bookings (within 24 hours).
• Handle any other department issues related to groups (including but not limited to follow up on prepayment, routing and vouchers).
• Preparation of group information sheets (group movements) and briefing of Hotel stakeholders prior to arrival of group.
• Manage Hotel inventory in relation to group reservations and monitor potential wash of business.
• Produce reports and statistics as requested by the Reservations Manager. This will include but not limited to, Group Wash and Business Turndown reports and 3-month Group Forecasts.
• Manage Group payments, cancellations, rooming lists and terms and conditions.

Qualifications

• Minimum 1 years experience in a Front Office or Reservations role in a hotel or similar environment
• Familiar with hotel systems such as Opera Cloud and Resa Web is advantageous
• A ‘can-do’ attitude and the drive to go above and beyond to create unforgettable experiences for our clients.
• Strong attention to detail, and the ability to effectively prioritise
• Confident communicator
• Highly organized

Additional Information

Why Join Us?

• Be part of a collaborative, multi-brand precinct team in a dynamic location.
• Access extensive career development opportunities within Accor Hotels.
• Enjoy exclusive staff benefits, discounts, and wellbeing programs.
• Play a pivotal role in shaping guest experiences and loyalty in one of Sydney’s most exciting hospitality precincts.