Group Reservations and Sales Coordinator

Company Description

Conveniently located at the heart of Sydney’s most exciting precinct – CBD, Darling Harbour, Darling Square, and the ICC — Novotel Sydney Darling Square is the perfect location for guests whether they are travelling for business, leisure, or both. Our hotel buzzes with activity, from one of the first microbreweries in Darling Harbour, Pumphouse Sydney, to our vibrant dining outlets.

If you thrive in a high-energy environment and want to be part of a team that delivers memorable experiences in the heart of Sydney, Novotel Sydney Darling Square is the place for you.

Job Description

We are seeking a full-time Group Reservations and Sales Coordinator to join our team. Reporting to the Director of Sales & Marketing, you will play an integral role in driving the hotel's financial success by maximising room and rate yield. Your main duties will involve the complete lifecycle of group business, including timely quoting, accurate contracting, and efficient management of rooming lists, invoicing, and commission payments. You will maintain meticulous attention to detail while processing all group reservations, conducting site inspections, and ensuring efficient communication of group requirements to all internal departments.

What will you be doing:

• Process and input group reservations following hotel policy.
• Quote, prepare contract, and manage rooming lists for groups in adherence to standard procedures.
• Handle the invoicing and payment processing for group business pre and post stay.
• Respond to all group enquiries, including but not limited to Cvent and Meeting Planner, and ensure the client is updated accordingly.
• Ensure efficient and timely communication of group requirements and movement to necessary internal departments.
• Conduct site inspections with the assistance of a supervisor or sales representative.
• Action all group reservations accurately within the same working day.
• Attend group meetings and provide status updates on group business.
• Assist with any other duties assigned by the Department Manager/Supervisor.

Qualifications

To be successful in this role, you will ideally have the following experience:

• Proven sales experience in a hotel environment is highly desirable.
• Strong written and verbal communication skills.
• Skilled as a negotiator, solution-focused for clients, and possessing an excellent ability to multitask and prioritise.
• Collaborative mindset, confidently engaging with teams from across the business.
• Essential knowledge of the Microsoft Office suite, with experience in OPERA being highly preferable.

Additional Information

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Benefits:

• Enjoy discounted Heartist® rates across our global network of 5,600 properties, 10,000 food and beverage venues, and wellness centers for you, and your family and friends.
• Grow and travel with your career globally across more than 110 countries, 45 hotel brands from luxury and lifestyle to premium and economy.
• Extensive employee benefits & special rates with our partnership brands.
• Continuous learning and investment into your capability.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.