Gaming Supervisor - Springwood Hotel

Job Description

Gaming Supervisor | Springwood Hotel | Lead the Floor

We’re on the hunt for a standout Gaming Supervisor to be the right-hand to our Gaming Manager as the venue prepares for its re-opening. Once live, the floor will feature up to 45 gaming machines,and we need a confident, hands-on leader to help run it.

You’ll be on the floor, leading your team, keeping operations smooth, and creating a guest experience that keeps players coming back. Compliance, performance, and energy... you’ll have it covered.

What You’ll Own:

• Supervising and supporting a high-performing gaming team
• Assisting with operations across 45 machines once the venue opens
• Delivering outstanding guest service on the gaming floor
• Ensuring compliance, AML, and operational standards
• Coaching and mentoring staff to perform at their best
• Being visible, hands-on, and solving problems in real time

About you:

• Experienced gaming leader, preferably in high-volume venues
• Confident supervising teams and running operations on the floor
• Calm under pressure and highly hands-on
• Knowledgeable in gaming compliance and regulations
• Strong communicator and mentor
• Hold current RSA, RSG, and relevant state gaming qualifications

Inherent requirements:

• This is a hands-on role that involves manual handling and lifting as part of regular duties (e.g. moving stock, kegs, and deliveries). Applicants must have the ability to perform physical tasks safely and efficiently.

If you’re all about great service, happy players, and running a top-notch gaming room – we’d love to chat.

The benefits are good too!

Grow your career within ALH Hotels and the wider Endeavour Group network.  An exclusive discount card for ALH Hotels, BWS, Dan Murphy’s and other Endeavour Group brands, not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support;  our EAP service offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. 

In line with our ongoing commitment to responsibility, candidates will be required to complete Employee Due Diligence checks which may include a National Police Check as part of the recruitment process.

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Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.