Food & Beverage Supervisor - Crown Towers Hotel In-Room Dining

Company Description

Full Time - 24/7 Rotating Roster

BETTER BEGINS HERE

Crown Melbourne is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

We’re seeking a Food & Beverage Supervisor to join our award-winning In-Room Dining team at Crown Towers Melbourne. Reporting to the Restaurant Manager, this role is pivotal in ensuring the smooth and efficient operation of our high-volume room service offering.

Guided by Crown’s 4Cs of Service Excellence—Be Courteous, Connect, Create and Care, you’ll lead by example, support and coach the front-of-house team and ensure every guest receives a premium dining experience in the comfort of their room. \

This is a fantastic opportunity for a hospitality professional ready to take the next step in their leadership journey within a luxury hotel environment.

Some responsibilities of the role will include, but are not limited to:

• Assist in the day-to-day operations of In-Room Dining, ensuring service excellence
• Guide, coach and empower a high-performing team to deliver exceptional guest experiences
• Maintain outlet readiness, grooming standards and compliance with Crown policies
• Uphold Crown’s service standards and values across all guest interactions
• Assist with rostering, labour forecasting and overall team performance

About You

• Previous leadership experience in a large scale, luxury hotel environment
• A genuine passion for hospitality & delivering exceptional guest experiences
• Business acumen, time management and attention to detail
• Strong computer literacy skills including strong understanding of Microsoft Office Suite
• Excellent written and verbal communication skills to liaise with guests and stakeholders at all levels

What we offer

• Attractive hourly rates
• A collaborative, inclusive and supportive team culture
• Free staff meals, laundered uniforms and discounts across Crown restaurants & hotels

Additional Information

To be successful, you’ll:

• Hold a current Victorian RSA certificate
• Availability to commit to a 7-day rotating roster including overnights, weekends and peak periods

Applications Close: Wednesday 10th December 2025

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.