Food & Beverage Attendant - Outlets

Company Description

Be ready to elevate your skills and ability. Join our hotel community, and you can surpass your own expectations as well as those of our guests. We will encourage you explore innovative ways to enhance every guest experience, as you continue to master your craft. When you help us to achieve pioneering heights in luxury hospitality, your own excellence will shine through.

Located in the heart of Brisbane city, Sofitel Brisbane Central is known for its sophisticated luxury accommodation, world-class dining, and impeccable hospitality. The hotel’s 416 elegantly appointed guest rooms and suites offer refined French luxury, and with personalised service that comes from the heart, this is Brisbane’s best accommodation experience. The hotel also features elegant and indulgent food and beverage outlets, an executive lounge, two fitness centres, a day spa and fully flexible event spaces for up to 1100 delegates.

Job Description

Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. We are seeking highly motivated individuals to fill the role of Food and Beverage Attendants in various exclusive outlets within our hotel, including the renowned Suzette Restaurant and the sophisticated Cuvee Lounge Bar. As a member of our team, you will play a significant role in delivering unparalleled service to our valuable guests, contributing to the epitome of luxury hospitality.

A Responsible Service of Alcohol certificate, a positive demeanour, impeccable personal presentation, and the ability to greet guests with a warm "Bonjour" are essential prerequisites for this position.

What you will be doing:

• Greet and seat guests, ensuring a warm and welcoming atmosphere
• Take food and beverage orders accurately and efficiently
• Serve food and drinks in a timely and professional manner
• Maintain cleanliness and organization of assigned section
• Assist in setting up and breaking down dining areas
• Ability to run different restaurant sections to ensure smooth operations and quality service
• Process payments and handle cash and credit transactions
• Communicate effectively with kitchen staff to ensure order accuracy
• Respond promptly to guest inquiries and concerns
• Adhere to all food safety and hygiene regulations
• Collaborate with team members to ensure smooth service operations
• Upsell menu items and promote daily specials
• Assist in maintaining inventory and restocking supplies as needed.

Qualifications

You will excel in this role if you have:

• High school diploma or equivalent
• Food handling certification (required)
• Responsible Service of Alcohol (RSA) certification (required)
• Previous experience in food and beverage service (preferred)
• Excellent customer service skills with a friendly and supportive attitude
• Strong knowledge of food and beverage offerings
• Proficiency in operating Point of Sale (POS) systems
• Accurate cash handling abilities
• Exceptional multitasking skills in a fast-paced environment
• Ability to work collaboratively in a team setting
• Strong verbal communication skills
• Physical stamina to stand for extended periods and carry trays
• Flexibility to work various shifts, including weekends and holidays

Additional Information

Bring your passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team. 

Thrive in our Sofitel Brisbane Central community, with:

• Discounts for ambassadors, families and friends at Accor Hotels worldwide
• Complimentary hotel stay package to celebrate your work anniversary
• Secure parking in the centre of Brisbane for only $10 per day
• Direct access to Central train station
• Complimentary food in the ambassador dining room
• Laundered uniforms.

Let your passion shine, visit careers.accor.com