Food & Beverage Attendant (In Room Dining Specialist)

Company Description

Join us at Accor, where life pulses with passion!

​As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning to create lasting, memorable and impactful experiences for our customers, for our colleagues and for the planet.

✨ Who We Are – Pullman Adelaide Team

At Pullman Adelaide, we’re more than just a hotel team—we’re a dynamic collective of passionate professionals who thrive on delivering elevated experiences in the heart of Adelaide’s CBD. Nestled in leafy Hindmarsh Square, our team blends modern luxury with warm hospitality, creating a space where guests feel inspired, connected, and cared for.

We’re proud to be:

• Professionally Driven – From our front desk to our executive lounge, every team member is committed to excellence and innovation.
• Creatively Inspired – We celebrate art, culture, and the joy of travel.
• Culinary Enthusiasts – Our PARC team showcases the best of South Australian cuisine with flair and finesse.
• Collaborative and Inclusive – We support each other, celebrate diversity, and foster a culture of respect and growth.

Together, we’re redefining what it means to stay, dine, and connect in Adelaide.

Hospitality is a work of heart,​
Join us and become a Heartist®.

Job Description

Pullman Adelaide F&B operations are escaling up and we are seeking Part Time Food & Beverage Attendants (In-Room Dining Specialist), being the face of heartfelt hospitality, delivering exceptional food and beverage experiences directly to guests' rooms. You ensure every order is accurate, beautifully presented, and delivered with warmth and professionalism, enhancing the overall guest experience.

Some of the key duties will include:

• Take guest orders via phone or digital systems with accuracy and courtesy
• Prepare trays and trolleys according to hotel standards and guest preferences
• Deliver food and beverages promptly, ensuring presentation and service excellence
• Set up in-room dining experiences with attention to detail and guest comfort
• Clear trays and trolleys from rooms and corridors in a timely and discreet manner
• Maintain cleanliness and hygiene in all service areas
• Handle guest feedback and resolve issues with empathy and efficiency
• Collaborate with kitchen and service teams to ensure smooth operations

Qualifications

To be successful as a Food & Beverage Attendant (In-Room Dining Specialist), it takes more than just delivering meals—it’s about creating memorable guest moments with precision, warmth, and polish.

Success in this role hinges on impeccable attention to detail, strong time management, and an intuitive  understanding of guest expectations. You’ll need to communicate clearly, work seamlessly across departments and key stakeholders and stay calm under pressure, all while maintaining a professional demeanor and immaculate personal presentation.
Most importantly, it’s your genuine heartfelt hospitality, adaptability, and pride in service that set the tone for an exceptional in-room dining experience.

Qualifications, Skills and attributes:

• Certificate II or III in Hospitality (or equivalent)
• Responsible Service of Alcohol (RSA) certification
• Previous experience in food & beverage service or hotel room service is highly desirable
• Clear, courteous communication, both verbal and written ​​​​​​

• Customer Service Excellence, with the ability to anticipate guest needs and personalize service
• Ability to handling complaints or requests with professionalism
• Proven record for exceptional time management & multitasking while maintaining quality
• Sound understanding of food safety principles, allergens, and dietary needs.
• Familiarity with POS systems and room service protocols is an asset
• Discretion & Professionalism – Maintains guest privacy and delivers service with grace
• Team-Oriented – Works collaboratively with kitchen, housekeeping, and front office
• Adaptability – Handles high-pressure situations and last-minute requests with ease
• Presentation & Grooming – Maintains a clean, professional appearance at all times

Additional Information

Feel Valued: that’s our commitment to you. 

What does that mean? To us, feeling valued means inspiring progress, for you as an individual, for our teams and for our shared communities. We should all be inspired and inspiring. 

Why you’ll feel right at home here:

• Join two powerhouse brands under Accor, known for excellence, innovation, and heart-warming service
• Collaborate with passionate professionals who bring energy, ideas, and a little sparkle to every shift
• Be part of a culture that celebrates progress, performance, and perfectly poured barista coffee!

What is in it for you:

• ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide (Accommodation, Food & Beverage as well as great discounts with our partners including car hire, travel, health insurance and technology)
• Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
• A genuine opportunity to build a career with Australia’s largest hotel operator industry leading training opportunities
• A team of experienced professionals to grow alongside with
• Ability to make a difference through our Corporate Social Responsibility activities
• Laundered Uniform
• Duty Meal

But the best of all? A team of likeminded professionals, who love what they do, being inspired and inspiring.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS