Duty Manager - Sofitel Noosa Pacific Resort

Company Description

Sofitel Noosa Pacific Resort is preparing to unveil a bold new chapter in Q4 2025, following a multi‑million‑dollar transformation that redefines luxury on the Sunshine Coast. With reimagined guest rooms, stunning public spaces, and Noosa’s hottest new dining destination, we’re creating something truly special, and we want you to be part of it.

Job Description

• Permanent full-time position
• 38 hours per week
• Salary $73,150 to $77,515 per year plus superannuation
• Based in Noosa heads QLD

We are looking for a self- motivated, English speaking, articulate person to fill the role of Front Office Duty Manager as follows:

• Management of the Hotel Front Office operation to achieve a reputation as a market leader
• Effective supervision of all guest arrivals and departures, ensuring that room allocations and check in/check out processes follow set procedures and are customer focused (including Concierge and lobby table service)
• May provide guests with local tourism information, and arrange tours and transportation
• Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising of yield
• Full utilisation of the Front Office system, ensuring accuracy in use and a range of accurate reports are produced to meet operational needs
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly, focusing on guest needs as a priority
• Assist the operation of the night audit function in conjunction with the Financial Controller. Accuracy of this daily function being paramount while maintaining customer focus
• Assisting in preparation of Front Office monthly reports
• Ensure public areas are clean and well presented with regular monitoring
• Assessing and reviewing customer satisfaction
• Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Ensure that all staff under your control carry out their duties in accordance with the Brand and Service References and Procedures Manuals
• Ensuring compliance with occupational health and safety regulations

Qualifications

• Minimum of two years’ experience in hotel or motel management
• Diploma in Hotel or Motel Management (preferrable not mandatory)
• Strong leadership skills with the ability to make quick, effective decisions
• A customer-focused mindset, ensuring outstanding guest experiences
• Tech-savvy and adaptable to new systems and platforms
• Detail-oriented, proactive, and results-driven

Additional Information

• 30% off food & beverage at Accor properties worldwide

• Generous accommodation discounts at 4,500+ hotels across 110 countries

• Access to world-class training via Accor Hotels Academy

• Career mobility across Accor’s global brand portfolio

• A culture of diversity, inclusion, and opportunity

Join the most dynamic and sought-after workplace in Noosa, where ambition meets opportunity and every day celebrates the best of coastal living.