Duty Manager I Front Office - The Langham Sydney

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Sydney is the city's most exclusive harbourside address. Nestled in the city's Rocks district, The Langham, Sydney boasts the largest guestrooms in Sydney, including opening windows and balconies. Guests enjoy sweeping western harbour views, and a tranquil yet convenient proximity to some of Sydney's most iconic experiences. The Langham, Sydney invites our guests to experience elegance redefined at Sydney's ultimate hotel experience of unsurpassed luxury and opulence.

We are recognised for our:

• Outstanding five-star luxury hotel accommodation.
• Residential-style event spaces.
• One-of-a-kind and sought after dining experiences.
• Sydney's most renowned Day Spa
• Excellent leisure facilities, including a fully equipped Health Club, swimming pool, Jacuzzi and steam rooms.

Learn more at http://sydney.langhamhotels.com.au/

About the Role

We are looking for a dynamic and enthusiastic Front Office Duty Manager. The role will report directly to the Front Office Manager and is responsible for managing operations for the Front Office department.

Duties & Responsibilities

Your duties will include:

• Oversee operations and maintain a highly visible presence in Front Office and guest contact areas. Ensure all organisational policies, procedures and guidelines are adhered to.
• In the event of any medical emergencies with overnight team to assist/cover Night Audit. 
• Review arrival lists and anticipate guest needs. Maintain active liaison with Housekeeping, Guest Relations, Food and Beverage and Concierge to ensure exceptional guest service.
• Meet and greet VIP guests and attend to special requests. Escort guests to rooms as directed.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities.
• Coach associates in operational Local Standard Operating Procedures (LSOPs). Ensure new policies and procedures are communicated effectively to all associates throughout the Hotel.
• Manage and being accountable for accurately controlling the Duty Manager float/Reception Float.

Skills and experiences

• Previous experience in a similar role or front office supervisor will be highly regarded.
• Previous experience in Front Office operations, including Guest Relations and Reservations
• Ability to demonstrate a commitment to outstanding customer service.
• Possess a high standard of grooming and personal presentation.
• Excellent communication and interpersonal skills.
• Computer literate (Microsoft Office Suite, Opera).
• RSA & First Aid Certificate
• Attention to detail, flexible and available to work on weekends and public holidays.
• Hold a current open manual driver's licence (where applicable).

Benefits

In return for your specialised service to our guests and your dedication to the hotel, we will offer you:

• Great development opportunities, both internally & internationally
• Complimentary staff meals 
• Discounts on dining and accommodation
• Complimentary nights at our overseas hotels
• Complimentary Laundry

If you want to work in an elegant environment with an engaged team,

that is committed to 'Knowing Our Guests and Building Great Memories',

CLICK APPLY NOW!