Duty Manager

Company Description

HYDE Perth is preparing to make its grand debut – bringing the signature HYDE energy to the vibrant heart of Western Australia. This bold and stylish new opening will embody the spirit of the HYDE brand: luxurious yet laidback, sophisticated with a festival soul.

HYDE is embracing an evolved brand identity that is all about a festival vibe with music at its core. HYDE perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner.  HYDE is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.

Job Description

We are on the lookout for an energetic and confident Duty Manager to help lead our Front Office operations and deliver exceptional guest experiences. As Duty Manager, you’ll be at the heart of our daily operations — the steady hand that keeps our hotel running seamlessly. You’ll lead from the front, support teams across the hotel, and ensure every guest receives the signature HYDE experience.

Main Functions

• Oversee Front Office operations, ensuring smooth check-ins, check-outs, and elevated guest service.
• Respond to guest enquiries, feedback, and complaints with confidence and professionalism.
• Collaborate closely with Housekeeping, F&B, Engineering, Reservations and all departments to create a cohesive guest journey.
• Act as Chief Warden and first responder during emergencies.
• Maintain safety, security, and cleanliness standards across the property.
• Lead and support team members, representing hotel leadership in the absence of senior managers.
• Make informed decisions that keep operations flowing and guests delighted.

Qualifications

• Minimum 2 years' supervisory or management experience in Front Office in luxury or upper-scale hotel operations. 
• Strong leadership presence, with the ability to mentor and motivate teams.
• Excellent communication and guest service skills.
• Calmness, resilience, and quick-thinking during high-pressure situations.
• Working knowledge of hotel systems and property management software.
• Confidence in emergency response (Chief Warden/First Aid experience highly regarded).
• Able to work a rotating 24/7 roster including nights, weekends, and public holidays.
• Full, unrestricted Australian working rights. 
   

Additional Information

Ready to Make Your Mark?

If you’re energised by people, thrive in a buzzing hotel environment, and want to build your career with the fastest growing global lifestyle brand, we’d love to hear from you.

Apply now and be part of the HYDE Perth opening team.