Duty Manager

Company Description

Located in the heart of Perth city, Mercure Perth offers a vibrant and welcoming atmosphere for both leisure and business guests. With 239 well-appointed rooms, a restaurant, café, bar, and extensive conference and event facilities, we pride ourselves on delivering exceptional hospitality. Our hotel also features a heated rooftop swimming pool and gym, providing a complete experience for our guests.

 

Job Description

As the Duty Manager, you will work alongside the Front Office Manager to oversee the daily operations of the Front Office department, ensuring seamless team coordination and the delivery of outstanding guest service during your shift. Your leadership will play a crucial role in fostering a positive and efficient environment while maintaining the highest standards of guest comfort.

Key Responsibilities:

• Supervise, support, and train Front Office Team Members to ensure service excellence and operational efficiency.
• Lead by example, delivering warm, professional, and knowledgeable service to every guest.
• Address and resolve guest concerns or service issues promptly and professionally, ensuring guest satisfaction.
• Oversee hotel operations during your shift, acting as the main point of contact for any escalations or urgent matters.
• Ensure compliance with hotel policies, safety procedures, and brand standards.
• Assist with financial and administrative tasks, including cash handling, reconciliations, and shift reports.
• Implement initiatives to enhance team engagement, productivity, and service quality.
• Promote and actively enroll guests in the Accor Live Limitless Loyalty Program.
• Collaborate with other departments to ensure smooth daily operations and a seamless guest experience.
• Be flexible to work a rotating 7-day roster, including morning, evening, and overnight shifts as required.

Qualifications

We are looking for a well-presented, professional, and service-driven individual with a strong passion for hotel operations. You thrive in a fast-paced environment, demonstrate strong leadership, and have the ability to make quick, informed decisions.

Qualifications & Experience:

• Minimum 2 years’ experience in a similar role (e.g., Front Office GSA, Supervisor, or Duty Manager).
• Approved Manager Licence and Responsible Service of Alcohol (RSA) certification.
• Strong problem-solving and decision-making skills.
• Exceptional customer service and leadership abilities, with a passion for mentoring and motivating teams.
• Excellent time management and multi-tasking skills.
• Experience with Opera PMS (preferred but not essential).
• Availability to work across a flexible 7-day roster.

This is an exciting opportunity for a motivated hospitality professional looking to grow within a dynamic and supportive team.

Additional Information

What’s in it for you:

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Access to learning and development programs through Accor Academies.
• Career advancement opportunities within Mercure Perth and globally across Accor’s extensive network.
• Opportunity to make a difference through our Corporate Social Responsibility initiatives.

Our Commitment to Diversity & Inclusion
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.

Join us at Mercure and ibis Perth, where your passion for sales and events will thrive in a dynamic and supportive environment.

Apply now to embark on a rewarding career journey with Accor!