Duty Manager

Company Description

Come and join our team at Pullman Cairns International. The Pullman legacy embodies the spirit of boundless innovation, brilliances and limitless possibilities. Redefined hospitality by seeing the familiar differently! We are who we serve, we hire for personality, train for the skill. We help you grow and learn, so that work brings purpose to your life. By joining the team, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

WE SEEK OPPORTUNITIES I WE CONNECT WITH MEANING I WE MAKE AN IMPACT

Our Service spirit, call to action that brings us together with a shared purpose, we believe that true progress is collective. We embrace a shared responsibility to shape a positive and inclusive future for all. We hire for personality and train for skill.

Our esteemed hotel is centrally located in Cairns City. Our property features 324 elegantly appointed rooms, 13 versatile meeting spaces, Coco’s Kitchen and Bar, as well as in-room dining services. 

Job Description

Delivering a 5-star experience every step of the way.

We’re looking for a confident, energetic, and guest-focused Duty Manager to join our Front Office team. This is an exciting opportunity for an experienced hospitality professional ready to elevate their career within a luxury hotel environment. As a key leader on shift, you will embody the Pullman brand - overseeing daily operations, supporting your team, and ensuring every guest enjoys an exceptional stay.

Key Responsibilities:

• Lead, motivate, and support the Front Office team to deliver consistently high service standards and a warm, memorable guest experience
• Provide hands-on coaching and ongoing development to help team members excel
• Handle guest inquiries, concerns, and feedback with professionalism, empathy, and efficiency
• Foster strong communication and collaboration across all hotel departments
• Promote a culture of safety, wellbeing, and alignment with Accor’s brand values
• Assist with recruitment, onboarding, and the continued growth of Front Office talent

If you're passionate about operational excellence and creating standout guest experiences, we’d love to welcome you to the team.

Qualifications

We’re seeking a leader who is committed to personal and team growth, and who thrives in an environment where exceptional guest service is at the heart of everything we do.

What We’re Looking For

• Previous Front Office leadership experience in a hotel or resort environment
• A genuine passion for hospitality and delivering elevated guest service
• Strong interpersonal skills with the ability to build rapport effortlessly with guests and colleagues
• A confident communicator skilled in resolving issues, negotiating outcomes and nurturing strong working relationships
• Experience with Opera Cloud PMS (highly regarded)
• A proactive, adaptable approach to a fast-paced, ever-changing environment
• Availability to work a rotating roster including evenings, weekends, and public holidays

Additional Information

Why work for Accor?

Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.

Benefits Your Way

• Access to global accommodation and F&B discounts
• #LearnYourWay with a sophisticated modern training platform, which offers a constantly expanding database of free, industry focused training.
• Recognition of service anniversaries and Accor Tenure Milestones.

Our Commitment to Diversity & Inclusion.

• We are an inclusive employer, and our ambition is to attract, recruit, and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.