Casino Host

Company Description

Better begins here

Crown Resorts is a great place to visit and it's and even better place to work, a place where you can play your part in creating joyful, elevated experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. 

Job Description

Join our team at Crown Perth, where we create exceptional experiences for every guest. As a Casino Host in our Premium Casino Marketing department, you’ll play a key role in delivering outstanding service and building lasting relationships with our valued guests.

What You’ll Do

• Welcome guests and ensure a warm, professional, and inclusive atmosphere
• Provide accurate information about casino games, promotions, and amenities
• Respond to guest inquiries and resolve concerns promptly and respectfully
• Monitor the casino floor to ensure guests are enjoying their experience
• Build positive relationships with regular guests, understanding their preferences
• Promote casino events, tournaments, and special offers
• Support marketing initiatives and casino operations as required
• Maintain knowledge of casino policies, procedures and regulations

Qualifications

What We’re Looking For

• Strong communication and interpersonal skills, with the ability to build rapport
• Commitment to delivering exceptional guest experiences
• Ability to stay composed in a fast-paced, high-energy environment
• Problem-solving skills and the ability to handle challenges with professionalism
• Flexibility to work varied shifts, including evenings, weekends, and holidays
• Previous experience in hospitality or casino operations is an advantage
• Knowledge of casino games and operations is desirable
• Multilingual skills are highly valued
• Experience with cash handling and CRM systems is a plus

Additional Information

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Think! About your choices. Contact Gambler's Help on 1800 858 858 www.gamblershelp.com.au