Tour Guide, Visitor Experience

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• Internal opportunity only!
• Multiple casual roles, training provided
• $28.52 per hour plus 25% casual loading and superannuation
• Good daytime availability required

About the Role

You will create remarkable customer experiences through the delivery of outstanding personalised service and Guided Tours to ACM customers, including Front of House tours, private tour group tours, education tours (primary and secondary schools), and APAC tours.

Tour Guides will conduct up to three, one hour tours per shift.

‘Mock Tours' and interviews on Friday 5 June will form part of this recruitment process.

Casual position, band 1.3.19 $28.52 per hour plus 25% loading and superannuation.

Your Skills and Experience

• Delivery of customer service that has resulted in successful and enjoyable customer experiences.
• Moderate experience in public speaking is an advantage.
• Previous experience in leading a tour group is an advantage.
• Previous experience working with primary and secondary aged students is an advantage.
• Moderate experience in resolving customer issues.
• Proven experience with and understanding of current technology, operating systems and applications; and the demonstrated ability to learn and apply new technology and systems, including upgrades and changes, within a reasonable timeframe.

For more details, please read  Position Description - Tour Guide, Visitor Experience May 2026.docx

About the Team

The Ticketing & Visitor Experience team sits within the Customer Experience pillar and is responsible for proactively delivering personalised services of value that create the ultimate experience before, during and after each visit.

The team is comprised of service and support teams for Ticketing, Front of House, Car Park, Welcome Team, Stage Door, Guided Tours and Applications that support all of these areas.

Apply Now!

Arts Centre Melbourne welcomes applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

We seek to provide workplace adjustments at all relevant stages of the recruitment process such as alternative formats or other access supports. You can specify in the application form if you require any adjustments or please ask us at any stage. If you need to contact us about making adjustments during the recruitment process, please send an email to peopleassist@artscentremelbourne.com.au.

Please submit your resume together with a cover letter by 11:55pm, Sunday 31 May 2026.

Employment at Arts Centre Melbourne is conditional upon the satisfactory completion of a National Police Check.

Applications are open to those with full working rights in Australia. Arts Centre Melbourne is an Equal Employment Opportunity Employer.